The Usual Onboarding Failures
Bad onboarding is rarely the result of indifference. It is the result of the work being spread across people who each hold one piece:
- Documents are requested by email and chased for a fortnight
- The same details are collected two or three times over
- Accounts and access are requested on the morning of day one
- Nobody owns the list, so items are assumed to be somebody else’s
- Statutory paperwork is completed late and filed inconsistently
- Information gathered at hiring is not reused when the record is created