What Most Independent Properties Are Juggling
The work is rarely the problem. The problem is that it lives in six places, and only one person understands each of them:
- A WhatsApp inbox full of enquiries with no reliable follow-up
- A paper register, or a spreadsheet only one member of staff can read
- Weekend and peak-season prices changed by hand, every time
- Rates that differ between the diary, the quote and the final bill
- A last-minute scramble for Form C whenever a foreign guest arrives
- No single place to see who is arriving, leaving or still owing money